We take the privacy of our customers and licensing of our products and services seriously. You can review all of our policies to discover what you are permitted to do and how we use any information you provide.

Support Cover - Software Products

Support cover is provided via e-mail during normal working hours for customers with active support packages. No support is available outside of working hours.

We do not provide support for customization related questions e.g. template modifications or feature additions and do not support any problems as a result of modifications you have made to the service/product. We may require you to upgrade to the latest stable version of our products before providing support since bug fixes may solve the problems you are experiencing.

Personal Information you Choose to Provide

When you visit our Web site you may provide us with two types of information:

• personal information you knowingly choose to disclose that is collected on an individual basis
• usage information collected on an aggregate basis as you and others browse our Web site

Software Usage

Licensee may download, install, setup and use the software on one licensed hostname/IP address. Any person or entity who obtains or uses a copy of the software under or through this agreement agrees to be bound thereby. The Software is licensed only to the Licensee. Licensee may not rent, lease, sub-license, sell, assign, pledge, transfer or otherwise dispose of the Software in any form, on a temporary or permanent basis, without the prior written consent of webbwork/kbmanager admin team.

The software and related user documentation are protected under British, European and International copyright laws. All rights, title, and interest in and to the software, including associated intellectual property rights, are and shall remain with webbwork. This agreement does not convey to the licensee an interest in or to the software, but only a limited right to use the software, revocable in accordance with the terms of this agreement.

Limitation of liability

Neither party shall be liable for any indirect, incidental, special, punitive, or consequential damages, or any loss of profits, revenue, data, or data use. Our maximum liability for any damages whether in contract or tort will not exceed the fees which you have paid to us or are payable to us for this order, and if such damages result from your use of the software or technical support, the liability shall be limited to the fees paid or payable for the software or technical support.

If you use this site and relevant services/products, you are responsible for maintaining the confidentiality of your account and password and you agree to accept responsibility for all activities that occur under your account or password. webbwork reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

"KB Manager is OUTSTANDING! It's easy to install, easy to modify the
style, and the customer support is beyond expectations! I searched high
and low for a script to function like this and there were a lot of
promises but no deliveries. Until I found KB Manager. Now, I have the
perfect solution for my self-help website. And other companies should
take lessons from WebWork in customer service and support! You've proven
to me that you are not just a good web solutions vendor but a great
company to do business with. Thank you!
"

Debbie Mahler
CEO/Founder
MICE Training & Education(TM)
http://mice.org
http://mice.org/kb/